Operations

Customer advocacy is possibly the number one responsibility my position has. Schneider Electric is a customer-centric organization where customer satisfaction is every employee’s responsibility. My role therefore is to keep the organization and all employees honest to this customer satisfaction endeavour.

Through the leadership of the Customer Care Centre I ensure that our customer service practices are inline with the good Global practices. Customer service is at the core of our business, we therefore need to make it easy for our customers to do business with us. In our industry the easy of doing business with the company is recognized as a competitive advantage.

Leading the deployment of Lean-Six sigma in Schneider Electric RSA is one of my key responsibilities. Specifically this includes: facilitating senior leadership to select projects, and ensuring alignment of selected projects with business imperatives. The ultimate objective is to extract value from the organisation’s business processes and so it is my job, together with the Business Process Improvement Manager to guide the organisation to achieve this objective.

Successful deployment of the Lean-sigma methodology is based on acquiring the necessary competencies, so as the Master Black Belt, my role includes training, coaching and mentoring both Green and Black Belts within the Schneider Electric RSA group.

Another key responsibility of mine is the Schneider Electric RSA Quality organisation. This organisation is charged with the following responsibilities: ensuring that only superior quality products reach our customers, ensuring our product are safe to both the users and the environment, development of Quality management systems that ensure consistency of process management, development and management of the Health and Safety systems to ensure the safety of our employees and our shareholders’ assets, development of environment management systems that ensure that our organisation plays its role as a corporate citizen.

A lot of good work has been done in the last two years in improving the organisation’s processes, the biggest challenge facing us right now is to ensure that these improvements translate to delightful customer experience.
Schneider Electric has undergone significant transformation in the last few years, with that comes a challenge of integrating the different businesses that have been acquired into one quality management. This will ensure that our business is simplified and integrated such that our customers see us as one company that is easy to do business with.

Schneider Electric is blessed with highly talented and professional employees who operate as a unit under the banner of “One Schneider Electric Ethic”

The opportunities for growth supported and provided by Schneider Electric are endless. It is a company where you can and are encouraged to realize your fullest of potentials.