Automation and Control Level 2 Technical Support

DRIVES / PLC / HMI / SCADA / MES
CitectSCADA, CitectFacilities, Citect Historian

Site Deployment Requests
Breakdown / Call-out

Initial contact:
Andre Muller

1st Backup contact:
Pierre Maxl

Technical Queries
Any technical queries relating to:

• SCADA
• MES (AMPLA)
• VijeoCitect
• Citect products

Initial contact:
Australian Call Centre
Tel: 0800 998 887 (toll free in SA)
Tel: +61 2 9464 7400 (outside SA)

support@citect.com

1st Backup contact:
Derek Greig

2nd Backup contact:
Pierre Maxl

Service Requests
Sales or exchange parts and repairs

Initial contact:
Jannine Middleton 

1st Backup contact:
Oriel Soupen

Technical Queries
Any technical queries relating to:

• PLC
• HMI

Initial contact:
Dubai Call Centre
Tel: +971 4 709 9300
Tel: +971 4 709 9250

rtsc-dubai@ae.schneider-electric.com

1st Backup contact:
Claude Lennox

2nd Backup contact:
Pierre Maxl

DRIVES / VSD's

Technical Queries
Any technical queries relating to:

• Drives
• VSD's

Initial contact:
Dubai Call Centre
Tel: +971 4 709 9300
Tel: +971 4 709 9250

rtsc-dubai@ae.schneider-electric.com

1st Backup contact:
Thinus Damon

2nd Backup contact:
Helgard Honiball

Site Deployment Requests
Site requests relating to

• Site commissioning
• Breakdown support

Initial contact:
Drive Centre Sitchboard
Tel: 011 873 1781/2/5

1st Backup contact:
Thinus Damon

2nd Backup contact:
Reggie Kambule

Service Requests
Spares or exchange parts and repairs

Initial contact:
Drive Centre Sitchboard
Tel: 011 873 1781/2/5

1st Backup contact:
Carlos Castanheira

NOTE

CCC operating hours are as follows:
Mon - Thurs: 8:00am - 05:00pm
Friday: 8:00am - 04:30pm

To escalate your service request please contact:
PLC's, HMI, Vijeo Citect and Citect products: Pierre Maxl or Guy Eales
VSD's: Helgard Honiball